Outlook Ins & Outs

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Understanding the Office-Outlook uninstall-reinstall process to fix errors

In terms of correcting errors occurring within Outlook, there are times when performing an uninstall/reinstall serves no purpose and is a complete waste of time.

When Office/Outlook is uninstalled using Control Panel, the existing Outlook profiles are not removed and persist. To put this another way, when Office is reinstalled, Outlook will continue to use the existing Outlook profiles. 

If the issue being encountered is email account related, then it may well be the result of the default Outlook profile getting corrupted, in which case the solution would be to create a new Outlook profile, configuring the email accounts and setting the newly created profile as the default for the next time Outlook is opened. In this scenario, creating a new Outlook profile is the equivalent of starting as if it was the first time Outlook is being used.

See: How to Start Outlook as a Fresh New Install

However, there certainly are times when either an uninstall/reinstall or Office repair is in order. Some of those cases would include

Best practices

To completely uninstall all remnants of Office, the <Fixit> tool can be used instead of manually uninstalling Office via the control panel which is available from

Uninstall Office from a PC

The important thing take away is to know what type of problem you are dealing with before automatically going through an uninstall/reinstall/repair process. Far too often people are going through this exercise not realizing that the issue might be related to information contained (corrupted) in the Outlook profile itself.

In addition to a potential corrupted Outlook profile, issues can arise when data in the underlying data file (PST or OST) has become corrupted in some fashion. In the case of PST files, the first step would be to run ScanPST on the suspect PST file. In the case of an OST file, see How to Fix an Outlook OST file

 

 

 

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